Visitor
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1 Message
Xfinity gateway inside
My new apartment came wit preinstalled gateway. I've not been able to get Internet for 2 months since i moved in. I've spent hours with support and they cannot get it activated. Now i have a $63.50 charge and still no Internet and another bill due on the 11 th. For what? I need Internet. Someone please help me?
EG
Expert
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118.4K Messages
19 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.6K Messages
19 hours ago
Hello Baddkitty thanks so much for taking the time to reach out here via our Xfinity Forums with your service and billing questions. This is never the experience we'd want for you, and will do all we can to help get your services working and correct any billing discrepancies.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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