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user_1cb9b7
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11 Messages

Monday, April 21st, 2025 9:59 PM

xfinity gateway discount expiring

Hello. I have had discount on service and on an xfinity gateway that ends on 6/2/2025. I received a message saying that the service discount has been extended - Great! Thank you! However, I didn't get any information re: the discount on the Xfinity gateway. If that discount won't be extended, when do I need to tell Xfinity that I won't keep it to avoid being charged. Thank you!

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2 days ago

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XfinityJon

Official Employee

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40 Messages

3 days ago

Good afternoon! Were you looking to use your own equipment once the discount on the Xfinity gateway ends? If so you could swap our gateway for your own and return ours to a local Xfinity store. Once returned it would be removed from your account. If you do not have your own equipment, we could take a look to see what other service options, may best suit your needs. Does that assist with your concern? 

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user_1cb9b7

Visitor

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11 Messages

@XfinityJon​ Thank you for your speedy response. Yes, I would switch to my own Arris SB6183 Modem.  Are you saying that I don't need to inform Xfinity in advance? And if I return the Xfinity gateway before 6/2/2025 (when the discount ends) that I won't be charged for another month? I know that some charges are posted a month early.

(edited)

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3 days ago

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XfinityJon

Official Employee

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40 Messages

Good afternoon @user_1cb9b7! Thank you once again for reaching out and working with me to ensure we got your concern resolved! Now that your equipment has been added, once the discount ends, you can contact us to swap to your modem and return our modem as we discussed! Appreciate you being a valued Xfinity customer and have a great day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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