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iandwilksoutreach
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Sunday, March 2nd, 2025 5:31 PM

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Xfinity gateway delivered to wrong address

I had a gateway shipped to my new address in Texas, but for some reason the gateway was sent to my old apartment in Illinois after I filed to move addresses. Someone will need to go pick up that gateway. It is in a LuxerOne locked container. I don't need the gateway anymore because I picked up the gateway from a local Xfinity store Texas.

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1 year ago

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XfinityThomasD

Official Employee

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1.8K Messages

1 year ago

 

iandwilksoutreach Thanks for creating a post on our Forums. I'm sorry to hear that the equipment wasn't shipped to the new address, and congrats on the move by the way. My team can assist with making sure that the equipment is removed from the account for you. Please send our team a direct message with your full name and address.
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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