Xfinity Free Universal Tickets

I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected a date for the tickets. given the absolute confusion between how to redeem versus how to use the tickets and the actual expiration date of October 2026 is there any way to change the tickets that I have for June 2026 or revert them back to Open status. On the ETDS website I do see an option to cancel the tickets, but I don’t want to do that if that would mean getting rid of it altogether.

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XfinityEricB

Official Employee

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3.3K Messages

3 hours ago

user_qjgy2y Thanks for reaching out to us about the ticket redemption for the universal tickets. We would need to put in a ticket to our Rewards team to reset the reward if they can to assist with getting the date moved, and you would likely want to do that before cancellation on the ETDS website. Happy to assist.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_qjgy2y

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4 Messages

Thanks do I sign in on the Xfinity app or here - I’m already signed in. And do I just copy the same message I wrote here ?

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2 hours ago

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XfinityEricB

Official Employee

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3.3K Messages

user_qjgy2y No need to copy it as we get both public and direct messages on our end when you reach out via direct message. You would need to be signed into the Forum page here to be able to send a direct message to us through this platform.

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2 hours ago

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user_qjgy2y

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4 Messages

2 hours ago

Ok thx I sent the account name and service address.

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Customer Service

user_qjgy2y

Xfinity Free Universal Tickets

XfinityEricB

user_qjgy2y

XfinityEricB

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