XFINITY FREE MOBILE IS A SCAM

@XfinityMartyR​ I reached out to the team and they said there was nothing they could do and that I HAD to pay.

Xfinity, Here’s Your Notice. I’m Filing. I’m Winning.

On September 6, 2025, I signed up for two mobile lines with Xfinity. The deal was simple: one line free for a full year, one line at $20 per month, unlimited talk/text/data, autopay enabled. No gray area. No wiggle language. I documented everything.

Reality: since September 6, I’ve been charged over $150 by October 20. That’s not “free” plus “$20.” That’s deceptive billing dressed up as a promotion.

I cannot speak aloud due to a medical condition. I used Xfinity’s chat channel exactly as their accessibility options require. I was transferred a minimum of five times. The last transfer dropped the session. No callback. No resolution. No one owned the promotion. Everyone hid behind “policy.”

Facts:
• Offer communicated: two lines, one free for 12 months, second line $20/month, autopay on.
• My usage: exactly two lines, no extras, no add-ons, no device financing, autopay on.
• Billing received: charges exceeding $150 in six weeks.
• Support path: routed between multiple agents, disabled customer forced to restart the chat repeatedly, session terminated without resolution.

This is not a “misunderstanding.” This is a breach of advertised terms, a failure of accessibility, and an unfair practice. “Promotional pricing” doesn’t grant a license to overbill, bury credits, or push customers into an obstacle course designed to exhaust them.

Legal posture:
• Deceptive acts and practices: advertising a price and delivering another.
• Failure to honor written promotional commitments and autopay terms.
• Accessibility failure: refusing effective accommodation when a customer cannot vocalize and relies on chat, then severing the channel mid-escalation.
• Unjust enrichment through undisclosed fees or withheld credits.

Demand:
• Immediate credit for all overcharges since September 6, 2025.
• Written confirmation that one line is free through the full 12-month period and the second line is billed at $20/month, taxes/mandatory surcharges itemized and consistent.
• Assurance that future bill cycles reflect the exact promotional structure, with any “bill credits” applied in the same cycle they accrue.
• Accessibility compliance: a persistent case owner reachable in writing, not another chat-roulette handoff.

What happens next:
If Xfinity does not correct the account, issue full credits, and confirm the promotion in writing, I will file. I will attach the promotional screenshots, activation records, billing statements, chat transcripts, and a sworn affidavit documenting the obstruction. I will seek damages, costs, and any statutory remedies available for deceptive practices and accessibility violations.

I signed up for one free line and one $20 line. I got runarounds and a triple bill. I’m not negotiating the meaning of “free” or “$20.” Fix it, in writing, now. Or see it in court.