Visitor
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1 Message
Xfinity: fraudulently charges and doesn’t provide the service
Here is what has happened over the past few months:
- I have been charged twice for the same bill on more than one occasion.
- I was told a bill was past due when it had, in fact, already been paid.
- I was incorrectly charged for equipment that had already been returned. I only received that refund after four separate calls and a manager intervention.
- My internet repeatedly stops working.
- A technician was scheduled, but never arrived, and then the internet worked for one day before failing again.
- Every time I reach out, I receive the same scripted response: “let me make this right.” Nothing has actually been corrected.
- Today I went into an Xfinity store myself and picked up a new modem because the CSR could not resolve the issue. The new modem does not work either.
I work from home. The instability of my service is directly impacting my ability to do my job, and at this point, I am being charged for a service that is not being reliably provided. That is unacceptable.
I was on hold for two and a half hours finally got a supervisor only to be told “nothing can be done” and then hung up . The lack of follow-through and the repeated failures to fix my service are unreasonable.
XfinityPaula
Official Employee
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1.8K Messages
1 hour ago
Hello user_ctneoq. Thank you for taking the time to reach out to us today on our Xfinity Forums. I'm very sorry to read of all the trouble you have had to deal with for our services and billing. I know how vital it is as a customer that my services are working and that my billing is 100% accurate. I would love to review the account with you and work with my teams to make sure that your account and services are corrected as they should have been. I know you have been given that line that we want to make it right, you have reached the team that will make that happen.
Please send us a direct message with your name and service address. I look forward to helping out and following through with our promise to correct everything.
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