XFINITY FALSE ADVERTISING

I started my journey in October by signing up for the ACP program. I texted a live agent and assure me that I will receive that benefit. (AND HAVE SCREENSHOTS) I figured that I could get this internet because the price was fair with the discount and it said on the website $25 a month. (Like don’t advertise it at that amount when you guys have so many problems with the acp service.)  Forward to my billing cycle day and I see that it still hasn’t changed the price of my bill. I decide to call xfinity and they tell me the same thing. (That it was not going through). They transfer me around until I finally reach the ACP department and they tell me that the person that i first talked to  never initially did the acp program correct and that I have to resubmit. No problem. 24-48 hours pass and nothing. I decide to go in store to find out what could be wrong and bring my screenshots of my acceptance hoping they can do something for me. He said in store that I have to call the ACP them selves, check out my application and if everything was correct. And then XFINITY would issue a credit for what has happened already but that they can’t do it in store and i would have to call billing. So I did that. I called the acp and they told me everything was good on their end and then I decide to call Xfinity. They once again tell me on the phone everything is now good and that they will include in the billing notes to give me a credit since it was Xfinitys fault whatever the problem was. I asked for a confirmation and they said the tech team was working on it and would call in a few hours to let me know of success. I never got a phone call. I forgot about it and thought it had been fixed until today. I decide to call them again and they put me through the same process I have already completed multiple times letting me know that I have to wait 24-48 hours for it to kick in on my bill . I explain to the people that I am frustrated and have been dealing with this for multiple months now and it never gets resolved. They transferred me a couple times eventually to acp where the woman on the phone promised to call back at 230. She never called. At 240 I decided to call Xfinity again to see what was the problem. The person that I was eventually transferred to walked away from the conversation and never responded or hung up the phone!!! (Like come on) I was put through to a total of 7 people and they all kept telling me the same thing. They kept telling me that it’s not Xfinity fault they cannot help me and that they will not honor what their previous employees said as to credit my account. (The credit was why I stayed with Xfinity , even though I was already extremely frustrated with the poor customer service.) On my last call i was treated in a less than professional matter. I was told  that what I said was not true and that they would not  be helping me in this matter because it was a problem on the ACPs end even thought multiple employers told us otherwise. I asked to speak to a supervisor, and have never dealt with someone as rude as him.I personally record everything and take screenshots just in case something like this happens and when I told him this he told me I can’t do that and it’s illegal. Even though it isn’t. I asked if he could review my screenshots and he said no. I asked him if I could send my information and receipts to a Xfinity email that would Xfinity also be able to listen to my call logs and see my screenshots, and realize that what the employees were telling me was not true. He eventually just hung up on me after I asked for the email to send this information that I had to. As a customer I am extremely bothered by this situation I want to leave Xfinity even though I really enjoy the service. But I am forced to come here and try to get some type of response from anyone that may understand or even be willing to see the messages and things Xfinity employees told me that weren’t true. I feel hopeless and this is the last thing I can do instead of going into the store and complaining once again. I signed up for the acp again and hopefully will hear something in the next 24-48 hours but if I don’t and Xfinity refuses to help me or reimburse me for stuff that I did not agree to pay I will leave the service.