Xfinity fails to live up to promises...yet again!

@XfinityKrista, I appreciate your timely response. However, Xfinity has had ample opportunities to amicably resolve the concerns I have raised; I have little inclination to reiterate those concerns anew. Should there be a genuine interest in resolving my case, the extensive history of correspondence and communication between myself and Xfinity are readily available to you. I recommend engaging with Kyle T or Jeremy Wilburn from the so-called  "Executive Customer Escalations" team. Both are well aware of the issues in this case.

Alternatively, a discussion with Tom Karinshak could also prove enlightening. One would hope Tom would want to know about the persistent challenges faced by Xfinity's customers as well as the false assurances and vacuous statements proffered by those under his charge. I, for one, would be quite keen on hearing directly from Tom regarding these ongoing issues, and why Xfinity continues to struggle with the straightforward task of resolving this matter (and those like it). I suspect I am not alone in that desire.

I know how important it is to work within a budget and would be happy to review this further. I want to make sure we're getting you the amazing services you need at the best possible price.

If you change your mind, and would like to check out available promotions, please feel free to reach back out and we're happy to help. 

@XfinityKrista I have not changed my mind. Without revisiting the discussions I've had with the case managers, at a minimum I expect: (a) Xfinity to honor the commitments made by its customer service representatives, and (b) a corporate officer from Xfinity or Comcast to explain why it's deemed acceptable for customers to endure such a protracted resolution process as well as the marked discourtesy from those assigned to resolve such issues. The fact that my particular issue has dragged on for six months, coupled with being told that what I was offered wasn’t the case despite screenshots proving otherwise, is beyond the pale.

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

@XfinityBrianH I have reached out privately numerous times. However, I think that you and @XfinityKrista may be misinterpreting the purpose of this post. The motivation of this message is two-fold: (a) to warn others about Xfinity's lack of customer service as well as Xfinity's history of welching on the commitments it makes; and (b) to reach out to others in similar circumstances so we can collectively address Xfinity's failure to perform and its obvious lack of concern for its customer.

That being said, I would still like to see an amicable resolution to this issue. I will be more than happy to entertain a resolution that is consistent with what I have suggested in my previous correspondence. Should your words be more than yet another hollow proffer to help resolve this matter, Xfinity knows how to get hold of me. Finding my account is as simple as looking up the email address that is associated with this forum, or in the alternative, contacting the case managers I have referred you to.