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Visitor

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5 Messages

Wed, Jul 21, 2021 3:45 PM

XFINITY FAILING TO MOVE EQUIPMENT

NEED HELP GETTING XFINITY TO MOVE EQUIPMENT ON POLE, POWER COMPANY HAS MOVED EQUIPMENT, XFINITY HAS BEEN CALLED MAONTHS AGO, NO ACTION.

Responses

Official Employee

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2.7K Messages

2 m ago

Hi, user_8ac161. It's frustrating to hear about this hold-up when it comes to the outside pole. We would be happy to step in and see what we can do to help move things along with this. Has equipment on this pole been moved in an effort to update/upgrade or is the pole damaged? Is your service currently impacted? ~Morgan

Visitor

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5 Messages

@ComcastMorgan

YES, THE ORIGINAL POLE WAS DAMAGED, HENCE THE POWER COMPANY MOVING THEIR EQUIPMENT AND LETTING XFINITY KNOW THEY NEEDED TO MOVE THEIR EQUIPMENT. MY SERVICE IS NOT IMPACTED, JUST HAVE AN OLD POLE TIED UP TO A NEW POLE. 

ARE YOU IMPLYING THAT ONLY AN INTERUPPTION OF SERVICE WILL GET XFINITY TO MOVE THEIR EQUIPMENT.

Official Employee

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208 Messages

Thank you so much for reaching out to us through our awesome Xfinity Forum. I hate to hear this has been your experience and would love to investigate this for you! Please send us a peer to peer chat with your first and last name, as well as house numbers to your service address. To send us a peer to peer chat message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Well, I PM'd you guys, nobody there...

XfinityBrie

Official Employee

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357 Messages

Your message was received. Our team is staffed 24/7 on the forums, and through our message system, however response time can vary based on current customer intake. You can access the message window at anytime by visiting the link here or by following the instructions my colleague Heather posted.

 

An official forums employee will respond as soon as available.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

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26.5K Messages

2 m ago

@user_8ac161 

Please do not post using all capital letters.  On the internet it is considered shouting and is rude.  It is also against our Forum Guidelines and Acceptable Use Policy.

Visitor

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5 Messages

2 m ago

Are there any human beings working for Xfinity? Could one of you cyber robots please tell the ops people that I am, again, trying to get anyone, someone to come over and move the old Xfinity equipment to the new power pole in the backyard? It looks [Edited: "Language"], like some 3rd-world hack job.

This is my final attempt to get this taken care of. I will be reporting this to the state, the FCC and city public utilities commission next.

Have a super great and awesome day!

(edited)

XfinityEva

Official Employee

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176 Messages

Hi @user_8ac161! We are still awaiting your response through our private messaging and be able to help move this along for you. Please respond to our last message through private message to continue assisting you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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