Visitor
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1 Message
Xfinity Exterior Wiring
Hello, A tree fell on my exterior wiring and I need a tech appointment scheduled for wiring repair.
I have been without service since 07/27/26 and have checked the application on a daily basis since about a week and a half ago... The app reads that my area has an outage which was reported on 08/11/26 with an estimated time of restoration of 08/11/26 10:58AM CDT. Obviously we are now past that date and Xfinity assistant has yet to provide even a SINGULAR update about this outage. Regardless of whether there is an outage or not, I need a tech to assist with repairs so that if there truly is an outage, I get back online when the outage clears instead of having to wait even more time for a tech to show up for the repair.
XfinityThomasA
Official Employee
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3.8K Messages
7 hours ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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eatabuganddie
New Poster
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3 Messages
1 hour ago
The "No Ranging Response received - T3 time-out" error indicates your cable modem has sent 16 ranging requests to the ISP's network (CMTS) but received no reply, causing the connection to reset. This is almost always caused by upstream signal noise, loose/damaged coaxial cables, or excessive splitters blocking the signal from leaving your home.
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