Visitor
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4 Messages
Xfinity Essential Internet
I got an email saying I was approved and the modem was being sent out. Also got an automated call, saying modem was being sent via ups.. When I called to check up, I was told automated message was false and they haven't sent the modem and my application wasn't aproved. Had to talk to multiple reps.and , jump through multiple hoops just to get.told the same lie. Modem will be delivered by 5 business days. Caled back on the fifth business day and told him just to go ahead and delete my accounts and all information stored in thier system. They gave me the run around and never did what I asked. I finally had to give up and hang up.
XfinityQuemekia
Official Employee
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387 Messages
22 days ago
Hey there @user_aovsy2, I'm sorry to hear about your experience with our Xfinity Internet Essentials Program.
Our team is available from 6am-1am ET.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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