1 Message
Xfinity equipment returned, still asked to return it.
When I went to pick up my new modem a week ago, I returned the old one in the store since it was much more convenient than mailing it. The store attendant was unable to mark my modem as returned for some reason, but they still took it and said they'd make a note of it and everything should be ok. How can I remove the prompts to return it if I already did?
XfinityLinda
Official Employee
•
1.3K Messages
18 days ago
Thanks for meeting us here in our community about your equipment return, @user_oiq543. You have the right team to assist. There is not an option for you to remove the prompt. We will have to get this corrected for you. We hope you saved the receipt for your records. To get started, please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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