1 Message
Xfinity Equipment Pickup Appointment
While signing up for xfinity I was chatting with a support staff member on the website. I said I didn’t want the equipment shipped because I don’t yet reside at the address I need internet at. They said they can make me a pick up appointment at my local xfinity store. I gave them the address and they said that they did it. I never received the confirmation email and then I received a text that my equipment will ship to the address. I checked with the chat bot and it said I don’t have any existing appointments. Can I receive help to make sure it’s not being shipped to an apartment someone else is likely living in? I just want to pick the equipment up from an xfinity store.
XfinityEricB
Official Employee
•
2.2K Messages
1 year ago
Hello @user_ozuwve, and thanks for reaching out for help with your order confirmation. I would be happy to help in any way I can.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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