1 Message

Tuesday, July 2nd, 2024

Closed

Xfinity Equipment Delivery

Hello, I recently set up Xfinity Service. I had requested an August 1st delivery date (about a month from when I wrote this) and submitted the order. However, I realized that it was going to my service address which I will be moving into on Aug 7th, and not my current address. I attempted to contact Xfinity through chat to update the delivery address but was told that wasn't possible. Instead, I was told that the delivery would be cancelled and I could pick up all the same equipment from the store. 

I want to make sure that the following are the case:

1) All the equipment; Storm Ready WiFi, XFi Router Complete package, and the starter kit can all be picked up at an Xfinity store. 

2) I will not be billed for secondary equipment delivered to a place I am not currently living; I was told this wouldn't be a problem but want to guarantee it. 

I also want to ask why the delivery address could not be updated so far in advance. 

Thanks very much to whoever reads and replies. 

Oldest First
Selected Oldest First
No Responses!
forum icon

New to the Community?

Start Here