1 Message
Xfinity Equipment Delivery
Hello, I recently set up Xfinity Service. I had requested an August 1st delivery date (about a month from when I wrote this) and submitted the order. However, I realized that it was going to my service address which I will be moving into on Aug 7th, and not my current address. I attempted to contact Xfinity through chat to update the delivery address but was told that wasn't possible. Instead, I was told that the delivery would be cancelled and I could pick up all the same equipment from the store.
I want to make sure that the following are the case:
1) All the equipment; Storm Ready WiFi, XFi Router Complete package, and the starter kit can all be picked up at an Xfinity store.
2) I will not be billed for secondary equipment delivered to a place I am not currently living; I was told this wouldn't be a problem but want to guarantee it.
I also want to ask why the delivery address could not be updated so far in advance.
Thanks very much to whoever reads and replies.
XfinityKrista
Official Employee
•
1.5K Messages
10 months ago
Hello @Quandris, thank you for taking the time to reach out on social media. I understand your concern with the equipment, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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