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Sunday, December 19th, 2021 1:05 PM

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Xfinity Equipment “Delivered” but nowhere to be found

Pretty straightforward title, but to elaborate, I’ve gotten a notification that my router had been delivered to my front door yesterday, however no package was seen by me or my roommates during that time. Also, my apartment complex has luxer locker, so I checked for any new codes for packages and none have been sent as well. I have a feeling my package has been lost and I’m not quite sure what to do about it.

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Problem Solver

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1.4K Messages

4 years ago

@user_196496 Hello and thanks for reaching out. I am sorry to hear this happened. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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