user_dh8a1's profile

Visitor

 • 

1 Message

Wednesday, January 21st, 2026 3:19 PM

Xfinity equipment box at [Edited]

The work crews here last Friday night left the cover off and the electronics are exposed to the rain. The box has the number [Edited: "Personal Information"] on it.

Oldest First
Selected Oldest First

Official Employee

 • 

2.2K Messages

7 hours ago

 

dhaas8 Good morning! We appreciate you taking the time to bring this concern to our Xfinity Forums Community. I'd be happy to hope you issue a ticket to have the cover to the pedestal reattached. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

forum icon

New to the Community?

Start Here