Xfinity employee has targeted my house and cut off my internet multiple times.

@oscarb Thanks so much for taking the time to reach out to us regarding your experience. I am so sorry to hear that you are having this trouble and I would certainly love to get to the bottom of this with you. I am very sorry for any delay between responses we are working as diligently as possible to ensure that we are getting to all of our customers as quickly as possible. Can you please reach out through private message with your first and last name, name on the account if different and the service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/2MUo2yt;

Having the same issue with an Xfinity employee gaining access to which devices are connected to WiFi and then getting a friend of hers that used to work at Xfinity to get the phone number to the device. She is the ex wife of my brother and has also been in his account, telling his 14 year old son when his payment is late and telling others that he has the “Hispanic package.” 
Is this not illegal? She has no right or authorization to be in the accounts. She even sent a text message “accidentally” to us that was supposed to go to her friend about what kind of phone it was to which she needed the phone number. I contacted Xfinity and was told no one had been in the account. Either the employees aren’t tracked, xfinity is lying, etc. 

But, since she texted the phone after getting the number, it’s apparent her mission was accomplished.