oscarb's profile

New Poster

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1 Message

Sun, Jan 3, 2021 7:00 AM

Xfinity employee has targeted my house and cut off my internet multiple times.

I have receved threats form an Xfinity employee multiple times. He has cut off my network a totall of three times in the past week. It has proven to me that Xfinity Comcast does not care for its customers. i have called Xfinity multiple times and they just hang up. I am curently in contact with a lawyer and my next step is to file a law suit if i dont hear form them soon with reasons and the person who is targeting my house.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

Was it a maintenance tech doing their job? Sorry you left out the context of how it happens out of your post

Official Employee

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371 Messages

5 m ago

@oscarb Thanks so much for taking the time to reach out to us regarding your experience. I am so sorry to hear that you are having this trouble and I would certainly love to get to the bottom of this with you. I am very sorry for any delay between responses we are working as diligently as possible to ensure that we are getting to all of our customers as quickly as possible. Can you please reach out through private message with your first and last name, name on the account if different and the service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/2MUo2yt;

I am an Official Comcast Employee.
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Visitor

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1 Message

1 m ago

Having the same issue with an Xfinity employee gaining access to which devices are connected to WiFi and then getting a friend of hers that used to work at Xfinity to get the phone number to the device. She is the ex wife of my brother and has also been in his account, telling his 14 year old son when his payment is late and telling others that he has the “Hispanic package.” 
Is this not illegal? She has no right or authorization to be in the accounts. She even sent a text message “accidentally” to us that was supposed to go to her friend about what kind of phone it was to which she needed the phone number. I contacted Xfinity and was told no one had been in the account. Either the employees aren’t tracked, xfinity is lying, etc. 

But, since she texted the phone after getting the number, it’s apparent her mission was accomplished. 

Official Employee

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212 Messages

Hello there, @user_28e351. We take account security very serious. I'd love to dig further into this for you and see what is going on. Do you mind sending me a PM with your name and address so we can help? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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