Xfinity Employee Fraud

I have been dealing with Xfinity’s customer service for hours on end. On 02/22/24, I used the XFinity chat feature for customer support. I had a cable box malfunctioning, and I wanted it replaced. The chat bot is not helpful, and I requested a human callback. I received a text a few minutes later saying the call back was ready, and then XFinity reached out. The number showing on my phone was 800-934-6489.

The representative verified my information and ordered new cable boxes for me, and said I qualified for an additional discount. First, I had to have a zero balance on my bill. I gave him my credit card, and he said $150 would be taken off over the course of three months. I fell for this and signed the form he sent. And gave home my credit card. My card was charged for $320 to Direct Bill Discounts, and that is not the charge I authorized. I also now have mysterious payments appearing on my account which I did not authorize and are not from accounts I have ever had. After talking at length with XFinity, they said I fell victim to a scammer, but this has nothing to do with their company. I told them how I reached out, and they said there is no record of this. I have the texts and emails, and I did receive the cable boxes. Clearly, someone is connected with XFinity. I asked for a transcript of my chat conversations and was told to contact legal and given a phone number. I just called them and they said his had nothing to do with them and they cannot access information. The man (Thomas) then hung up on me. I agree I was the victims of fraud, and I firmly believe an XFinity employee was involved. Customer service has said there is nothing they can do and it is not their fault. They said the scammer must have ordered the equipment for me. Why? Have you tried to do this online? It is nearly impossible.