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user_itr9xu
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Thursday, February 13th, 2025 12:01 PM

Xfinity & Embedded YouTube Videos

After upgrading to a Gigabit connection this year, I exchanged my Xfinity gateway for a newer model: XB7, Revision 10.

Ever since I’ve done that, embedded YouTube videos (i.e., in a text message or a Reddit post) will not play for me. Instead I see a message: “Sign in to confirm you’re not a bot.”  This happens on all devices in my home. I would normally consider this to be a YouTube issue, but I am signed in, and this issue immediately goes away if I disconnect from Xfinity and instead use my mobile device’s cellular network (which is not Xfinity).

I don’t have Advanced Security enabled. Is there some other misconfiguration that could be causing this issue?

Question

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Updated 

2 months ago

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XfinityJamesC

Official Employee

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2.1K Messages

3 months ago

Greetings, @user_itr9xu! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with these embedded videos, but you have definitely come to the right place for assistance.

 

Are you able to access YouTube directly from devices on your network, or do they have the same connection issues as the embedded videos you mentioned?

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user_itr9xu

7 Messages

When I use a web browser to visit YouTube.com or use the YouTube iOS app, I don’t have any issues. This only occurs with embedded YouTube videos. 

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3 months ago

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XfinityJamesC

Official Employee

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2.1K Messages

Thank you for clarifying, @user_itr9xu. That is definitely interesting. If you can access YouTube directly, then we know it isn't being blocked by your modem. It's possible that whichever host is redirecting the embedded videos is being blocked, however. Does this usually occur with the same browser, or have you seen it with multiple browsers? You mentioned Reddit. Are you using the Reddit app or accessing Reddit through a browser (or both)?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_itr9xu

7 Messages

I see this happening on all of my devices at home (laptops, mobile phones), on multiple browsers (Firefox, Chrome, Safari), and in Native iOS apps (Reddit, Messages) - but only if the video is being embedded. Again, if I disconnect from Xfinity and use my non-Xfinity Cell Phone service, everything works perfectly.

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3 months ago

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XfinityJamesC

Official Employee

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2.1K Messages

That is very interesting, @user_itr9xu. If this only started happening after replacing your modem, there's a good chance your network is doing something to block these connections.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

user_itr9xu

7 Messages

2 months ago

Follow-up: I was asked to do a factory reset of the modem and reconnect all of my devices. That didn't work. But a day later, everything started to work again. I'm not sure if the fix was on the Xfinity or YouTube side. But it's working again.

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