New Poster
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5 Messages
Xfinity email saying my card was denied so I have to pay or I will be terminated. They have not received my monthly payment.
Xfinity email saying my card was declined and I have to pay within 24 hours or my accounts will be terminated. I sent them a payment on 12/4/25 but they have not received it yet and it is not deducted from, my bank either.
Again
Expert
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33.1K Messages
6 hours ago
@ireneandbuzz
Did you send a check or use your card at a store or someplace like a grocery store? If you sent a check, did you put your account number on it? Did you use the payment coupon on your billing statement?
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XfinityMartyR
Official Employee
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2.8K Messages
4 hours ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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