M

Thursday, October 31st, 2024 12:56 PM

xfinity email account not refreshing

my email account is not refreshing for two days. I need technical assistance to troubleshoot how to fix this issue.

Official Employee

 • 

1.7K Messages

12 days ago

@micheller1  I would be happy to help you with the email refresh concern.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

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