Visitor
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1 Message
Xfinity [Edited]😕 not worth getting
This is the second time in a week that my wifi is down 🙄 first on Sunday all day which ruined football Sunday and took 20 hours to get it back up 😒and now again today it's back down as expensive as this service is there is no way this show be happening oh let me not forget they offered no credit for all the inconvenience [Edited: "Solicitation"]
XfinityPaula
Official Employee
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1.6K Messages
11 hours ago
Hello user_soy8fn! Thanks for sharing your experience with us, I'm sorry that you've had so much trouble and missed out on Sunday's games. I would love to help out in any way I can and check on the services to see if there's an underlying issue that I can have addressed for us. I can also check on the options for a credit due to the services being out. Please send us a direct message with your name and service address. I will try to turn this around for us.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
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