Visitor
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1 Message
xfinity [Edited] get you into 2 yr cell phone plan
I have lifeline with Assurance wireless with no ACP and Comcast says I cant use ACP with them unless I agree to free phone for $15 a month. What they didn't tell me the phone cost over $400 and I would be paying for two yrs. than still continue to pay $15 a mo. even when it is payed for. [Edited: "Inflammatory"] I am so upset. I want to opt out of phone plan, we have 3 days to cancel phone order and I will do this 3 day opt out of cell phone plan and just have internet essentials. [Edited: "Inflammatory"]
EG
Expert
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110K Messages
2 years ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCChelseaA
Problem Solver
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637 Messages
2 years ago
Hello there, and thank you for reaching out!
We can certainly understand that mobile devices can vary in price, and $400 is no small amount, We're glad to say that our Mobile Team does offer a variety of options when it comes to phones. We'd hate to see you go, and would love to explore any other options that may be available. While
appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help out. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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DigiChall
Visitor
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2 Messages
2 years ago
So, whenever you contact Comcast Xfinity they notice your mobile account is not on contract [Edited: "Inflammatory"]. I was tricked also. Searching for a different/replacement provider for all services I have with this [Edited: "Inflammatory"] company.
(edited)
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