1 Message
Xfinity [Edit: Community guidelines]
Xfinity is horrible. I called in to cancel my wifi service because I was going to be out of state for a couple months for work. They offered me the seasonal convenience plan instead for $20 a month.
I had the seasonal convenience plan set for February 1, 2025 - September 25th 2025. on February, they charged me $25 for service and equipment. In March, they charged me $34 for the plan instead of $25. They first said it was $34 because of service, equipment, and a peacock subscription that I never signed up for. Once I explained that I never asked for peacock, they then switched their story to its $34 just for service and equipment. I moved on
Now, my April bill is $75. I called in and they said my seasonal convenience plan had ended on March 31st. I have the email contract showing my seasonal convenience plan set for February 1st-Sep 25th.
Xfinity will tell you a price, send the email confirmation, and then raise that monthly rate and hope you don’t notice.
Also, they purposely make turning off autopay an absolute headache so that you ultimately give up.
[Edited: Community Guidelines]
XfinityThomasC
Official Employee
•
2.5K Messages
28 days ago
Hello, @user_lp4m4z
Sorry to hear you were not provided with the proper billing while in seasonal hold and other complications. I would like the opportunity to make this right. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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