Visitor
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1 Message
Xfinity down
There was an outage twice in two days that lasted most of the day. I work from home and need the internet. I am missing work because of this. I tried calling customer service and they scheduled me 5 days out. I told them I have to work so they put me on a waitlist. I was told they would absolutely be showing up today between 2 and 4. I received notice that my waitlist appointment was canceled. Now, because I am scheduled for the 22nd, I am unable to follow up with questions and a complaint. The hotspot nearest to me is not working.
What will Xfinity do to remedy this?
XfinityBillie
Official Employee
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4.4K Messages
4 hours ago
@Alex56 Thank you for taking the time to reach out to us here on our Xfinity Forums. I work from home as well and understand how important it is to have a reliable connection. I would be more than happy to take a look at the account and appointment to assist you. Please send us a DM to Xfinity Support with your full name and address to get started.
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