XFINITY DOESN'T HONOR PRICING - EVEN IN WRITING FROM AGENTS!

Hello, I am a customer of xfinity for over 20 years.  I used your chat services to try to lover my wifi bill.  I have the 2 GB plan and have for years.  I was trying to get the same deal as new customers get.  New customers get 2 gb for $70 a month for a one year deal.  In my attempt to get better pricing, I was "disconnected" 7 or 8 times.  Then I spoke with an agent that offered me the $70 a month for the 2gb.  He said "an email is on the way". I never got it.  So, I went back on the chat and talked to about 5 new agents after getting "disconnected" and found an agent named Aram.  Aram noting my frustration, said he got a one time deal for $50 for 2GB for a five year price lock.  He told me "someone will call you in 20 min."  Never got that call.   I have been quoted TWO prices in writing on your app.  I want the deals honored.  So, I called customer service.  I explained what happened on chat, they connected me to the "loyalty department".  They told me that they could not honor the price but they would connect me to the "back end department".  After explaining the situation to them, they told me that only the "loyalty department" can help me.  So... I went back to them.  The loyalty department said they could connect me with a loyalty department manager.   I spoke to her.  She was the rudest person I've dealt with yet at your company, she offered no help, and had nothing but attitude from the beginning quoting the same bait and switch offers every other employee offered.   Here is the real deal, I've been a customer for over TWENTY years.  I was offered TWO prices IN WRITING from your trained agents and you are not honoring them.  I asked every employee that I talked to today for the email address to file a formal complaint.  NOT ONE of your agents could give that email address.   I was promised an email telling me the email address to file a complaint, but guess what?  It never came either.  I have never been so furious with a company and it's incompetence.  I've now spent about 5 hours of my day getting absolutely no where.    Who can help me?

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What you don't understand about me is that I'm relentless and won't stop until I am helped.  Please see the screen shots of the TWO written offers for 2GB of internet.