Xfinity disconnected services weeks before move, can't reach human to assist

I scheduled my move and change of service address for the start of july. Xfinity disconnected my service overnight. I have not been able to reach a human being over the phone and did the virtual service will not (but also cannot) assist me. How do I get them to fix this?

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EG

Expert

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118.5K Messages

7 hours ago

Concern moved here for help.

0

XfinityDilary

Official Employee

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3.4K Messages

7 hours ago

Thank you for posting on our community forums for assistance, otonablue. We'd be happy to help restore services and make sure the transfer is set up properly. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Customer Service

otonablue

Xfinity disconnected services weeks before move, can't reach human to assist

EG

XfinityDilary

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