Frequent Visitor
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10 Messages
Xfinity disconnected my service by mistake
Today i came home to find my outside cable wire in the stree where people have been running over it for hours. I tried to get an appointment for someone to connect and the first available is April 28th. I dont get it someone messed up and we have to wait that long is crazy 😜
EG
Expert
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117.6K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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728 Messages
6 hours ago
Greetings, goosebumps! We appreciate you reaching out to our Community regarding this important issue. We understand the importance of having your service working at all times. I am sorry to hear you are now facing an issue due to the cable wire repair needed. Not to worry! You have reached the right team to look into this for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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