Visitor
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1 Message
Xfinity destroyed my yard
I cancelled my service with Comcast/Xfinity recently. On September 30th, a Comcast/Xfinity construction crew came to my neighborhood to install underground cables for upcoming service. During this work, they dug up both sides of my front yard, which resulted in:
Destroyed grass and landscaping
Broken sprinkler system components
Street and sidewalk left covered in dirt and debris
I have photos and videos documenting the crew working on the yard and the damage they left behind.
I would like to request that Comcast repair the damage caused to my property and provide a timeframe for when the restoration will take place.
Please let me know the next steps or who I should contact directly to file a formal property damage claim.
Thank you.
XfinityLinda
Official Employee
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2.2K Messages
22 days ago
Oh, no! Sorry to hear about the trouble with your yard, @user_ymw919. I can only imagine how frustrating this could be. We'd like to help investigate. If you would please send us a Direct Message with your full name and complete service address, we can get started. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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