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user_cqfsy3
1st Topic

2 Messages

Friday, January 12th, 2024 10:00 PM

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Xfinity Data Incident

Was I supposed to receive a notice of Data breach in December to know if I was personally affected or were all Xfinity customers affected together by the breach or unauthorized access?

Question

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Updated 

1 year ago

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XfinityMarcos

Official Employee

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2.3K Messages

1 year ago

Hello @user_cqfsy3, our data is super important to all of us these days, and I take as much precaution as I can with my own accounts. I understand why you're reaching out, if I had the same concerns, I'd be doing exact same thing. If you would like to know more about the incident, please visit xfinity.com/dataincident. If you have additional questions can also reach out to a dedicated team at 1-888-799-2560. Were you having any service issues or any other account questions I could help with? 

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user_cqfsy3

2 Messages

You still haven't answered any part of my question. Was I supposed to receive a notice in my email if I was personally affected or should I assume that I did get affected as so all Xfinity customers had their data breached by hackers?

1 year ago

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XfinityBenny

Official Employee

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790 Messages

@user_cqfsy3 I see we did and posted the resources to use in order to get the correct answers. The agents here in the forums can help with your cable box or promotions, and we're happy to help anytime. If you have more questions after reading the link above, contact the dedicated team that will provide the answers you're looking for. Count on us for your residential service or account questions anytime. 

I am an Official Xfinity Employee.
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1 year ago

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DannyDieHard

Visitor

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7 Messages

@XfinityMarcos​. So u work for xfinity and you don't use xfinity urself ?   I noticed you said "if I had the same concerns" meaning your not concerned abut ur data been taken , so what internet company are you using ?    Because honesty speaking 35 million people and not 1 works at xfinity ?  How many employees personal data was taken ?  

I'm thinking of not joining that classaction and going by myself to sue yall , im receiving over 7 calls everyday froma Healthcare place and over 5 text messages selling me ins , life insurance,  car insurance,  home insurance,  flood insurance for the home , im not sick I do not go to the doctors ever, I don't have a driver's license the state took it and I rent I dont own , and all this comes from this data breach 

And your assistant on the app assures me that my privacy is secured that yall have top of the line security,  which I believe yall do , your ceo sold our data for profit , yall whernt hacked , 

1 year ago

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DannyDieHard

Visitor

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7 Messages

1 year ago

The info I read so far states that 35 million costumers data was compromised,   name's,  passwords, hashed passwords, dob, address,  contact lists , security questions and answers, last 4 digits of our ss#s, and that is what they are saying was hacked, but in all honesty , I do not believe that any of these big companies like meta ,tmobile now xfinity have gotten hacked , I really do not believe that ,   look at it like this , 35 ,000,000 million peoples [Edited: "Inflammatory"]

(edited)

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