New Poster
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4 Messages
Xfinity cxld account instead of transfer account
Went to a Xfinity store to get Peacock Premium on Xfinity as a Diamond member. I was told I was a gold member. Upon reviewing my account I was told when I moved almost 2 years ago that the system cxld my account and opened a new one instead of transferring it. So I lost at least 20 years from having Xfinity at the old house. How can this be fixed
EG
Expert
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119.8K Messages
3 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.5K Messages
3 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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yrdman
New Poster
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4 Messages
26 minutes ago
Problem is now solved Thank You
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