Xfinity cut my phone line.

My 3rd underground cable since 2017 was not installed properly and went bad. Tech ran i new temporary one across my yard and the neighbors. Was informed that somebody would be out to mark the utilities in a few days. Underground is phone, electric, gas line, sprinklers and cable. Yesterday an installer buried the cable cutting my phone and I'm not sure what else at thus point. Sloppy install at the service box. Can't talk to anyone live. It's about time to cut the cord. Now back to seeing what else got cut thru. Great service we are getting here.....

Responses

XfinityChristy

Official Employee

•

2K Messages

3 months ago

bjrbm13 Hello and thank you for reaching out via our Xfinity Community Forums. I understand your frustration and sincerely apologize for the repeated issues you've experienced with your underground cable lines. Reading your post, I am truly sorry for the inconvenience and disruption this has caused, especially with this being the third incident since 2017. No one should have to deal with this, and we acknowledge that we’ve fallen short of your expectations, and frankly, our own. I understand the added stress and worry caused by the recent damage to your phone line and potentially other utilities during the latest installation attempt. I would like to take a closer look at where things are at in getting this resolved. To get started, can you please send me a direct message with your full name and address.

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bjrbm13

Xfinity cut my phone line.

XfinityChristy

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