Xfinity customer support

My telephone voice service through Xfinity has been inoperative since Friday, March 17th, after "upgrading" gateway hardware. It took hours to get that done, most of that time trying to reach an agent. Now my phone service does not work and I am given the "A.I." runaround trying to get it fixed. If I cannot get this phone service restored in 24 hours from this date, I will end phone service from Xfinity and return to AT&T.....

Responses

CCKrystal

Problem Solver

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385 Messages

2 years ago

Good evening @user_90479d. I hope you are doing well and having a great night. We appreciate you contacting our team of amazing Xfniity experts here on our Communities page. We are sad to read of the issues you have been experiencing with your phone. We are here and happy to help.

Would you be so kind, and please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it

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user_90479d

Visitor

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3 Messages

@XfinityKrystal Done .. Cellphone number given.

2 years ago

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user_90479d

Visitor

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3 Messages

An area phone service outage was later reported and fixed. This outage coincided with a gateway upgrade done days before at my house. The interactive webpage and subsequent app effort to discover the source of the problem unfortunately wasted days of time. However, my congrats to the trouble shooters for eventually getting service back. Interactive webpages and apps can only do so much.

2 years ago

XfinityMadinah

Official Employee

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146 Messages

Hi There

We love that you had a great experience! Recognizing our teammates is our favorite thing to do. Can you please send us a DM with your name and address, so we can get more information to make sure the troubleshooter receives your compliment? -Madinah

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

Customer Service

user_90479d

Xfinity customer support

CCKrystal

user_90479d

user_90479d

XfinityMadinah

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