Xfinity Customer Service

Why and how does this company neglect customer billing disputes and deny Escalations?

today I’ve been placed on hold for over two hours in addition to dropped calls and request poor customer service, there has been no accountability consumer laws are supposed to protect customers from fraudulent charges.

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user_qtopoz

9 Messages

7 months ago

The level of unprofessionalism is an outright abomination to every country and every customer/citizen. I have been on hold waiting over 4 hour to escalate and report customer service challenges. Stilling waiting for assistance……….

Note: This comment was created from a merged conversation originally titled Denial of Service

3

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XfinityJohnG

Official Employee

•

2.1K Messages

Thank you for reaching out to us here @user_qtopoz. I will be happy to assist you with any account issue from here. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

U

user_j4qviu

1 Message

It's safe to assume that none of the customer care is any place that speaks English as a first language. Also that the person your trying to explain your issues with understanding anything you're saying, just going through computer prompt questions.

Today we're trying to schedule a bucket truck to reinstall our down cable line and they are wanting to test our equipment serval times even after numerous times explaining that there is no line!!!

7 months ago

0

XfinityKassie

Official Employee

•

2K Messages

@user_qtopoz Good morning! Thank you for reaching out to our Xfinity Community Forums Team for assistance with your line. I can see how this would be frustrating having a down line. While it may seem strange, sometimes you can still have services even if your line is down. To be sure we set up the service call properly, we make sure there are no service issues. I'd be happy to help you get the down line take care of today. Can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

Customer Service

user_qtopoz

Xfinity Customer Service

user_qtopoz

XfinityJohnG

user_j4qviu

XfinityKassie

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