Xfinity Customer Service Terrible

I made a payment to my bill and was charged. I experienced a error when payment was processing. Nevertheless, Xfinity deducted the money from my account “not pending transaction.” I assumed they credited me for my bill being that the transaction processed. I am furious as I’ve spent a numerous amount of Time on hold via chat/phone! Xfinity is the world’s [Edit: Inflammatory]!!

They repeatedly tell me it’s an error. However, I have proof of funds deducted from my account. Service is already [Edit: Inflammatory] and now my money is being [Edit: Inflammatory].

Also, we work hard for our money so the fact that I was charged and my money is somewhere floating around makes no sense! There obviously is no Quality Control because the agents have so much background noise and I don’t even trust that providing information is secure and as a customer we are being protected. The agents are not empathetic and could careless as the tone is always sarcasm/condescending. Where is the professionalism? I spent 1 hour on hold typing up this response still on hold. I really want to [Edit: Inflammatory]. I don’t even believe they record the calls as there is no proof of inappropriate behavior from their representatives.

Responses

user_66tmaf

2 Messages

11 months ago

I made a payment to my bill and was charged. I experienced a error when payment was processing. Nevertheless, Xfinity deducted the money from my account “not pending transaction.” I assumed they credited me for my bill being that the transaction processed. I am furious as I’ve spent a numerous amount of Time on hold via chat/phone! Xfinity is the world’s [Edit: "Inflammatory"]!

They repeatedly tell me it’s an error. However, I have proof of funds deducted from my account. Service is already [Edit: "Inflammatory"] and now my money is being [Edit: "Inflammatory"].

Also, we work hard for our money so the fact that I was charged and my money is somewhere floating around makes no sense! There obviously is no Quality Control because the agents have so much background noise and I don’t even trust that providing information is secure and as a customer we are being protected. The agents are not empathetic and could careless as the tone is always sarcasm/condescending. Where is the professionalism? I spent 1 hour on hold typing up this response still on hold. I really want to [Edit: "Inflammatory"]. I don’t even believe they record the calls as there is no proof of inappropriate behavior from their representatives.

See proof

(edited)

XfinityAmandaB

Official Employee

•

2.1K Messages

11 months ago

user_66tmaf Thank you so much for your post for help with this payment. Anytime there is an issue with your expected balance or payments can be frustrating but I am sure we can help make sure you are taken care of. Normally if the system processed an extra payment there would be a credit balance applied to your account and the payment would be stored in your Xfinity Transaction history. This is in your Xfinity app under the account tab, tap on Bill details. In the Billing tab if you scroll down all applied payments are listed there. If you see a (-) minus in front of an amount that would be a credit or a reversal/return of a payment. Reversals or returned payments can take a few days to update on the bank's end. If there is not a payment or payments posted to your Xfinity account transaction history that match what your bank is showing we would need to take a closer look at your billing and payment details for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Customer Service

user_66tmaf

Xfinity Customer Service Terrible

user_66tmaf

XfinityAmandaB

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