Xfinity Customer Service SCAMMED Me to Pay an Extra $30/month on a New Gen Z plan and now Customer Service Won't Help Me!

On 10/25/2025, I activated a new iPhone purchased through Xfinity Mobile with assistance from an Xfinity agent named Divyanshi. At the end of the the activation, the agent asked if I wanted to keep ALL my existing services and save some money through applying a new Xfinity promotional GEN Z package. I repeatedly asked if I would keep all the current features of my existing plan and she assured me that I would. She said everything would be the same except I would no longer pay $347/month and my payment would drop down to a total of $318/month. Again, I asked if everything else that I had been enjoying with my old TV-Internet-Home Security plan would remain intact. She again assured me it would. I therefore proceeded with the new package. After upgrading, I immediately tried to go to my DVR and saw that my 150 hours of storage was cut down to just 20 hours! On 10/26/2025, I had to work with Xfinity agent Pragati to upgrade my DVR storage back to my original 150 hours. This however raised my bill up an additional $10/month up to $328/month. Then when I went to watch my local public sports channel (Channel 720), the channel said it was NO LONGER part of my current plan. When I called Xfinity, I was right away told that to watch this channel again, I needed to upgrade my TV plan to the "Ultimate" channel package. To do this, I would need to have my monthly bill raised all the way to $377/MONTH!!! So when the original agent enticed me to switch plans to save money, I am now paying a total of $30/month EXTRA over what I was paying before she tricked me into switching into a downgraded GEN Z plan that essentially has forced me to spend extra money to upgrade back to my original DVR Storage and original TV Channel lineup!!!

As a loyal Xfinity Customer for so many years, I feel completely wronged. I have tried chat and calling with no one willing to let me speak to a Supervisor. I just get agents telling me they are sorry for what happened and unfortunately there is nothing they can now do about it. Have any of you been tricked by Xfinity like this? And if so, were you able to get Xfinity to actually help you right this wrong?