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user_7uhrr9
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Wednesday, January 24th, 2024 10:20 PM

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Xfinity customer service offered directv wireless service

I received a text message from xfinity assistant asking me to take a survey on "why I changed or canceled my service" with a link. Since I hadn't requested any changes I didn't click the link but called customer support at [Edited: "Personal Information"]. Worst customer service call ever! The heavily accented person asked for the verification code and I stupidly gave it to him. Immediately received an email that my password had been changed so I logged in and  changed the password and added the authentication option. He then told me that I received the text because there were a lot of authorized users.  I told him that myself and my son are the only authorized users. He then said it was a senior discount to switch from xfinity cable plus internet to xfinity internet with directv. When I questioned how that would work He was extremely rude and said it was wireless and much better than than cable. Implied that since I qualify for the senior discount I just didn't understand how wireless works.  And kept pressing for me to authorize the change. Which I didn't do and hung up. Is there a joint promotion between xfinity and directv? 

Question

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Updated 

1 year ago

 • Edited

769

2

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XfinityVictor

Official Employee

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1.3K Messages

1 year ago

@user_7uhrr9 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

2

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user_zpj5sl

1 Message

I got scammed too. I called to drop phone and cable and keep internet and they said I’d get a discounted price on my Xfinity if I got Directv streaming. They offered this at a “discount” and a discount to my Xfinity service. 3 days later nothing was done. I got a verified Xfinity employee to help me and confirm my changes. Now I’m stuck with DTV for two years or pay a $440 early termination. Not happy with these rerouted calls.

1 year ago

0

XfinitySara

Official Employee

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1.6K Messages

@user_zpj5sl - Thank you for leaving a comment with your shared concerns. I'm sorry to hear about your experience, and would love to help if you have any concerns with your Xfinity account. You'll need to contact DIRECTV directly if that's the account/service you are concerned with, but feel free to create a new post on our forum, here, if you still have any questions regarding your Xfinity service(s)! Our Digital Care Team is here to help :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_7uhrr9

3 Messages

1 year ago

Unable to find XfinityVictor in direct message search.  Why?

2

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XfinityDena

Official Employee

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3.2K Messages

@user_7uhrr9

I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

I would also suggest to report this to our Customer Security Assurance since we do not partner with DirectTV at this time. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329. Did you call 1-800-Xfinity (800-934-6489)?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_7uhrr9

3 Messages

I did not call 1-800-xfinity.  I will open a DM with Customer Security Assurance.

1 year ago

0

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