Visitor
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2 Messages
Xfinity customer service number is a joke
I have called Xfinity numerous times regarding an issue I'm facing, yet each time I have encountered the same frustrating response from the automated system. Instead of connecting me to a representative, it insists on assuming that my call is about a service interruption in my area, a problem that was resolved shortly after I began calling. After attempting to ask a couple of relevant questions, the system abruptly ends the call, leaving me without the assistance I urgently need.
This new automated system is incredibly frustrating, and I find it to be disrespectful to customers who rely on effective support. It feels like Xfinity is cutting costs by operating with a reduced call center staff while consumers, like myself, are left spending valuable time and resources trying to address our concerns without any meaningful assistance.
Given this frustrating experience, I am beginning to consider switching to AT&T as an alternative. It’s disappointing to feel that the customer experience has taken a back seat in favor of cost-cutting measures, and I hope that Xfinity will reconsider its approach to customer service in the future.
XfinityRichard
Official Employee
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2K Messages
2 days ago
Hi there, @user_ukptth ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are having trying to get assistance. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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