Xfinity customer service is awful

Question

I have been trying to get help from a person for an unbelievably long time. I have been sent in circles by these AI chatbots that avoid getting me where I need. I need to speak to a PERSON now. My internet speed via ethernet directly from my modem to my computer is half the speed that my plan should be giving me.

XfinityAmandaB · Answer

user_wm2x1m Thank you so much for stopping into our Xfinity community forums for help with your speed issues with a hardwired connection. I do understand that sometimes getting a call or calling in may be easier. However, we do deal with issues when you reach out using our Xfinity Community forums in public as much as possible to ensure other customers who also encounter similar issues are able to benefit. With that, have you by chance already checked out our Xfinity forums Tips for troubleshooting page? This will run through options you can check and help identify where the issue may be.

Customer Service

user_wm2x1m

Xfinity customer service is awful

XfinityAmandaB

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