Visitor
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3 Messages
Xfinity Customer service is an outrage and insulting
yesterday we had an Internet outage that lasted almost the entire day! We called Xfinity ‘help’ line probably 10 times and got the same automated [Edited: "Language"] assistant Suggesting we restart our modem, and no customer service representatives would help us until we had restarted our modem. mind you, we had already restarted our modem several times throughout the day with little to no impact on our service which kept being disrupted every 30 minutes. Xfinity’s mobile virtual assistant, is an insult to its customers, it also suggests the same thing over and over again with no way to reach a live person even if you call the number. I even called a Xfinity store for help, but got the same automated system. Apparently Xfinity, multi- billion company believes it can ‘save’ money by providing [Edited: "Language"] poor customer service!?!?
I even reached out to Xfinity‘s LinkedIn page, and Facebook and posted my thoughts and feedback. And of course, no response. When I finally did get in touch with someone at Xfinity yesterday, their help was adequate, but at the end they added insult to injury by soliciting me for cell phone service! Talk about being absolutely Tone-deaf! We finally got our service back up and running this afternoon because our cable feeding our modem was not properly buried and have been destroyed. The technicians were excellent and very helpful, of course they didn’t work for Xfinity. They were just contracted by Xfinity. When I called back Xfinity to schedule the burial of the cable and I asked for a refund for my inconvenience from the other day, I was offered $10.12 for my troubles! Another slap in the face! I spent over four hours of my time yesterday dealing with this [Edited: "Language"] not to mention having Internet outages all day and I’m offered $10? I asked to speak to a supervisor and was put on hold for five minutes. When the person came back, they said that they were still trying to reach somebody, I said someone needs to contact me within 24 hours or I’m canceling my service. The worst absolute customer service I have ever experienced in my entire life. Xfinity should be ashamed of themselves.
XfinityLinda
Official Employee
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1.8K Messages
1 day ago
Thank you for meeting us here in our community, @user_x061dm. We are sad to hear about your experience. You've reached the right team to address your concerns. For clarification, it sounds like you were given a service adjustment credit for the day as we do not credit for time spent, lost wages, or for inconvenience. With this said, we'd be happy to look into your account to review the concerns for yesterday. If we may, please send us a Direct Message with your full name, and complete service address. We look forward to hearing from you.
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• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message.
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user_x061dm
Visitor
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3 Messages
1 day ago
I’m currently ’signed in’ so you have my information and can choose to resolve this by calling me but I’m no longer willing to waste my time jumping through your proverbial ‘customer service’ hoops to accommodate your poor attention to serving your customers.
Your choice.
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