Xfinity Customer Service is a total joke

3 days with no internet.  Spent 4 hours trying to get to a person, because the automated trash system kept telling me things were working fine.  When I got to a person, I was promised a technician next day from 1 to 3.  They never showed.  Another hour trying to get someone to tell me why and what I could do to get someone here to fix it.  I was then told 3 to 5.  No one showed.  I have wasted about 8 hours now trying to communicate with xfinity.  Still no resolution.  I was also promised a call back ny a manager.  2 days later, no call from a manager.  No sense of urgency.  Lies by the people you talk to who just throw you back into the automated que, despite promising to connect you to a person or manager.  This is miserable.  Both income earners work from home, so working internet is a must.  When I asked what the tech people do when their internet goes out, they said they don't get paid.  Same situation here, but no empathy and no resolution.  Any other option is better than xfinity.