Visitor
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2 Messages
Xfinity Customer Service Harrasment Issue
I just wanted to add Willow TV (channel 3101 on TV guide) to my existing Cable TV subscription.
I tried through on-screen TV guide and Xfinity app several times; however, that did not work. Then I called customer service representatives.
On Sunday, April 26, 2026, three phone conversations with Xfinity employees resulted in nothing.
#1 18889346489 - 00:59 AM - 26 minutes
#2 18009346489. - 11:16 AM. - 28 minutes
#3 18882662278. - 11:45 AM. - 11 minutes
# Customer representatives provided false information multiple times (They lied).
# They tried to cancel some existing channels on my subscription plan against my will even after I repeatedly told them not to do so.
# They refused to identify themselves properly and provided false identification on some occasions.
# They could not add Willow TV (Chanel 3101) to my cable subscription
I am extremely dissatisfied after being a loyal customer for several decades.
How Xfinity is going to address these unfortunate incidents ?
irritated567
Visitor
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2 Messages
1 day ago
All Xfinity customer service representatives pressurized me to bypass xfinity and subscribe directly to Willow TV. I got surprised, because the Xfinity employees were suggesting me to take my business away from Xfinity to some other company. I am a xfinity subscriber for several decades. Why did they do so ? They should be investigated.
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EG
Expert
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117.6K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2.8K Messages
5 hours ago
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