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user_s9s95l
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Thursday, March 13th, 2025 9:53 PM

Xfinity customer service! [Edited]

Why the [Edited: Language]have a page where you can make an appointment to return your equipment at an xfinity store and then once the customer gets there you tell the customer they have to go take it to the UPS store??!! Beyond stupid!!

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14 hours ago

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XfinityRaf

Official Employee

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751 Messages

17 hours ago

Good afternoon @user_s9s95l. What kind of equipment were you trying to return? 

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user_s9s95l

4 Messages

It’s a modem for internet 

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17 hours ago

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XfinityRaf

Official Employee

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751 Messages

Were you given a reason why you could not return it at the XFINITY store location? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 hours ago

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user_s9s95l

4 Messages

No just 3 workers (guys) in the store just sitting talking and looked at me like I was crazy and he just said you have to take that to UPS.

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16 hours ago

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XfinityThomasA

Official Employee

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2.1K Messages

 

user_s9s95l - Thank you for your feedback. We'd like to ask a few questions and gather all the informatoin about this occurrence. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 hours ago

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