Xfinity Customer Review: Unreliable Service, Billing Errors, and Unacceptable Disruptions – Demand Refund and Compensation

I’ve been a loyal Xfinity customer for many years, relying on your internet service for both my work and my family’s needs. However, the recent experiences have been nothing short of frustrating and unacceptable, leading to significant disruptions in our daily lives. Yesterday, I paid a bill of $270 to restore service, but it wasn’t reinstated until after noon, causing my son to miss important school exams that required online access. As a result, he’s now behind in his studies, and this has added unnecessary stress to our household.

To make matters worse, the internet was interrupted again around midnight, leaving us without service once more. Then, this morning, I received another bill for $262 – how is this possible when I just paid $270 yesterday? This seems like a clear billing error on Xfinity’s end, and it’s outrageous that I’m being charged again so soon without any explanation or resolution to the ongoing outages.

These repeated interruptions are costing me and my son valuable time: I’m losing productive workdays, and he’s missing out on essential school activities. This isn’t just inconvenient – it’s impacting our livelihoods and education. I demand a full refund of the $270 I paid yesterday, along with compensation for the lost time, missed opportunities, and emotional distress caused by your unreliable service. Xfinity needs to fix this immediately, waive the erroneous $262 charge, and ensure stable internet going forward. As a long-time customer, I expect better – please resolve this promptly or I’ll have no choice but to escalate and consider switching providers.