Visitor

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2 Messages

Monday, October 20th, 2025

Xfinity Customer Experience

I’m writing this with deep frustration and disappointment after months of ongoing issues with my Xfinity service. I’ve been experiencing constant problems with my internet connection and unexpected extra charges that make me feel taken advantage of rather than valued as a customer.

Recently, I was encouraged to cancel my other movie and series subscriptions because I was told that Xfinity’s TV service would be better and more affordable. I trusted that advice. But when I finally came home after a long and exhausting day, hoping to relax, I found that most of the content available was outdated, the channels were unappealing, and the newer shows or movies required extra payment. It was incredibly discouraging.

I feel not only upset but also disappointed that I’ve spent countless hours on the phone—sometimes over an hour per call—trying to fix issues that never seem to get fully resolved. I truly hope Xfinity takes this feedback seriously and understands the impact this has on loyal customers. We rely on this service to stay connected with our families, work, and daily lives, and we deserve honesty, respect, and dependable service in return.

Oldest First
Selected Oldest First

Expert

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114K Messages

1 day ago

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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678 Messages

1 day ago

Good afternoon user_n8m9ip I can assure you this is not the experience we want you to have. I would be more than happy to review your account with you, and to assist further. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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