Visitor
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1 Message
Xfinity created a new account when I changed my internet plan
My 1 year contract term with discount rate was set to end this upcoming February so I decided to proactively signed up for a new plan instead of potentially forgetting and being charged a much higher bill. I was logged in my current account, but somehow during the process Xfinity ended up creating a new account for my same address. My old plan looks to still be intact on my original account and it looks like I will now get double billed. How can I have the new plan replace the plan in my original account? How do I make sure I won't get double billed? Also, I want to continue using my original account since it has all my order and payment history.
XfinityEricB
Official Employee
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3K Messages
12 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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