Xfinity contractor cut through Invisible (dog) Fence
On Thursday, April 23, 2026, a contractor hired by Comcast Xfinity dug a trench through my yard to replace “old” conduit. In the process, the contractor that Comcast Xfinity hired sliced through my Invisible Fence line (the cut Invisible Fence line was located on my property, not the utility easement running across the frontage) leaving it nonfunctional. The funny (not funny) thing is the utility easement area was not touched with their shovels and Ditch Witch machinery, only my property.
I contacted Comcast Xfinity that evening (April 23, 2026, 10:30pm) and a ticket reporting the damage was created to repair the Invisible Fence. The agent on the phone (John) gave me a confirmation number and repeatedly assured me I would be either compensated or the line would be repaired at no cost to me. It’s been a week now and my dogs are still not able to go outside without supervision. I have also not been contacted or updated about any type of remedy except with the following message through my customer portal:
@user_nk8g5m Thank you for making us aware you haven't received an update on this incident report. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
XfinityRaul
Official Employee
•
2.7K Messages
2 hours ago
@user_nk8g5m Thank you for making us aware you haven't received an update on this incident report. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0