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user_oze1s4
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Saturday, July 27th, 2024 12:05 AM

Xfinity Contractor Cut My AT&T Fiber

I have AT&T fiber internet. This afternoon, an Xfinity contractor was in the easement behind my house, presumably reconnecting my neighbor’s internet after a recent hurricane. While they were there, they cut my AT&T fiber connection and left without fixing it. Xfinity needs to come out and repair this.

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1 month ago

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XfinityThomasA

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1.5K Messages

1 month ago

 

user_oze1s4 - Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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