Xfinity Contacted me saying I Need a technician then dropped the ball.

'We have identified an issue that may affect your xfinitity internet and video. A technician will need access to your home to fix the issue." So I i tried to schedule a technician. "I am sorry we are having trouble scheduling your appointment let me get you in touch with an agent" "Starting chat from SMS"

Me: "hello

"This chat session has ended. Thank you for using Xfinity, if you need further help just ask us right here."

I have since tried to get in touch with an agent to schedule the technician but I cannot find a number and other Assistant is broken. It says it is putting me in touch with an agent but never does. Using the technician scheduler doesnt work because I dont know what the problem is.

Responses

EG

Expert

•

110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityAdrienne

Official Employee

•

1.2K Messages

2 years ago

Hey there, @user_6448e8! I am very sorry to hear about your experience with the services, and attempting to get a technician scheduled to the home. I would be happy to work with you directly to get everything handled with the appointment and your services. Please send us a DM to get started.

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

U

user_tfs7kv

1 Message

1 year ago

I just got this also, via text and in my app. But I am not having any issues with my Wi-Fi or video's. I am not sure I want someone to come to my home, as I suspect it is just a ploy to try to sell me a more expensive Wi-Fi system. I have not tried to schedule an appointment.

1

0

XfinityJustinC

Official Employee

•

1.2K Messages

Hello @user_6448e8 thank you for reaching out over Xfinity Forums. When you receive a notification of an issue that may be affecting service, it could be due to the area equipment signals your in home equipment is receiving. Or routine audits caught by our awesome maintenance experts.

I'd be happy to investigate further, as I have access to check on signals. Since I would need to gather some information we wouldn't want in a public conversation, you can send a direct message.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_6448e8

Xfinity Contacted me saying I Need a technician then dropped the ball.

EG

XfinityAdrienne

user_tfs7kv

XfinityJustinC

New to the Community?