U

Visitor

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1 Message

Fri, Jul 23, 2021 5:50 PM

Xfinity Constrution info

We are on week 3 of trying to get construction out to put in a tap. A tech has been out several times. They state they cannot install related to construction needed and they will request and submit a ticket. No one shows up for construction. When I called this morning they have a different address attached to my phone number. Time to look for a different company? I’m beyond over this. 

Responses

EG

Expert

 • 

89.2K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees. 

Official Employee

 • 

137 Messages

2 m ago

Hello, @user_42b9d5! Thank you for contacting us here in our Communities platform. We are sorry to hear about the trouble getting service. We are happy to help. In order to do so, I'll need for you to send over a Peer to peer chat with your name, and address. We look forward to your message. 

 

To start a Peer to peer chat: Click "Sign in" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.

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